1. Introduction
Superior Draft Beer Service, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you become a customer, request a quote, or otherwise interact with us by phone, email, or SMS.
By providing your information to us or using our services, you agree to the practices described in this policy.
2. Data We Collect
When you become a customer or request a quote, we collect the following information:
- Name — your name and business name
- Email — your email address, used for invoicing and account notifications
- Phone — your phone number, used for service coordination and SMS notifications
- Address — the service address where we perform draught line cleanings
- Payment information — billing details required to generate invoices and process payments
3. How We Use Your Data
We use the information you provide for the following purposes:
- Service delivery — scheduling, performing, and documenting draught beer line cleaning and maintenance visits at your location.
- Invoicing — generating invoices for completed services and processing customer payments.
- Portal access — providing you with access to your online client portal, where you can view invoices, make payments, and download cleaning records.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. SMS / Text Message Communications
If you provide us with your mobile phone number, you may receive transactional text messages from Superior Draft Beer Service related to your account. The following terms apply to all SMS communications:
- Mobile phone numbers are never shared with third parties or affiliates for marketing or promotional purposes.
- Message frequency varies based on account activity (typically 1–5 messages per month).
- Message and data rates may apply, depending on your mobile carrier plan.
- Reply STOP to any message to unsubscribe at any time. Reply HELP for help.
- Support: billing@superiordraftbeerservice.com or (937) 710-8851
5. Payment Processing
Stripe handles all card payments on our behalf. Stripe is a PCI-compliant payment processor. We do not store, transmit, or have access to your credit or debit card number, CVV, expiration date, or any other full card details.
Stripe's handling of your payment information is governed by its own Privacy Policy.
6. Data Retention and Deletion
We retain your personal information for as long as your account is active or as needed to fulfill the purposes described in this policy. Service records and payment records may be retained longer to satisfy legal, accounting, or liquor-control compliance obligations.
To request deletion of your personal information, please contact us at billing@superiordraftbeerservice.com. We will respond to deletion requests within a reasonable timeframe, subject to any legal record-retention obligations.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and secure password storage. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
9. Contact
If you have questions about this Privacy Policy or our data practices, please reach out:
Superior Draft Beer Service, LLC
Email: billing@superiordraftbeerservice.com